Privacy Policy

KJ Coffees (S) Pte Ltd trading as Gloria Jean's Coffees (the Company) is committed to ensuring that personal and sensitive information collected about our customers, franchisee's and employees is gathered with respect to the individual and managed responsibly.

Our Privacy Policy, as outlined below includes details about the type of information we collect, how this information is used and disclosure of such information.

Customers

Through our stores and official website www.gloriajeans.com.sg, customers have the opportunity of participating in loyalty and feedback programs. These programs include the "Frequent Sippers Cards" and "Customer Comment Cards". By participating in these programs customers have the option to supply personal information including their name, address, phone numbers, email address and opinions to the Company. This information is used for direct marketing and communication purposes to continually improve our product and customer service levels. This assists Gloria Jean's Coffees in maintaining it's commitment to providing an outstanding and personalised experience for our customers.

Employees

Personal information provided to the Company through submission of an employment application will only be used for analysis of suitability for a position available. If your application is successful your personal details will form part of an employee record. The Company will only disclose this information when required by law to authorised government agencies or otherwise as directly by yourself. Any unsuccessful applications will remain on file to be revisited should suitable opportunities arise in the future and if required by the applicant applications may be returned or destroyed.

Franchisee's

Information of a personal and sensitive nature is provided to the Company by potential franchisees. All information provided is used to assess the suitability of the applicants becoming Gloria Jean's Coffees Franchisee's. Consent is requested at the time of application for the Company to make enquiries and verify the accuracy of such information, this will be the only time the Company may disclose such information to third parties unless required in accordance with the Privacy Act. An applicant has the opportunity not to provide certain information requested, however this may hinder the process of assessing their suitability. If your application is successful your personal information will form part of an ongoing franchisee record. Should your application be unsuccessful you will be given the opportunity to have the information collected returned to you or destroyed.

Disclosure of information

The Company will take all reasonable precautions to ensure all information provided is kept confidential. Personal and sensitive information will not be disclosed to any other parties without your consent unless required unless required by law.

Consent to use information

If you provide personal information and do not wish to receive communications from Gloria Jean's Coffees, please notify the company representative at the time of providing information.

Your access to personal information

You have the right to access any information you may have provided to Gloria Jean's Coffees and update or correct such information at any time.

Modification of this policy

The Company may modify this privacy policy without notice. Any modifications will be noted here to allow you to keep up to date with how we collect and manage personal information.

Gloria Jean's Coffees Contact:
Email: james.donald@gloriajeans.com.sg
Phone:+65 9232 6897